Testing and documenting your potential solutions
XYZ Corporation is fortunate to have hired this administrator; he is well seasoned in keeping a log of application and system problems, and consistently records his actions to correct difficulties.
To monitor this particular situation to ensure that the problem has been resolved satisfactorily, he:
- Works with the company's application group to ensure that they receive the time and records needed to address the application's performance problem.
- Monitors the impact of the fix closely to ensure that it did correct the problem and not introduce any other application or system difficulties.
- Interviews his application users to ensure that they experience an improvement in their application throughput.
- Documents the problem and his efforts to correct the problem so that it will be available for future reference.
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