Progress
Application Development
Environment — Getting Started
Progress Technical Support Centers
The Americas Support Center supports Progress Software distributors, ISVs, and direct end users in North and South America. Support is provided in English for North America and Spanish and Portuguese for Latin America through phones, faxes, e-mail messages, and the Web.
Technical Support Center In the Americas
The Technical Support Center in the Americas is divided into five groups:
- Language and Tools supports the application development process.
- Database Management supports the Progress database, networking, and deployment issues.
- Dataserver supports WebSpeed, Progress/400, and non-Progress Database configurations.
- Apptivity supports Apptivity-related issues.
- Latin America supports issues from the Latin America region.
Technical Support Center In Europe, Middle East, and Africa
The Europe, Middle East, and Africa (EMEA) Technical Support Center supports Progress Software distributors, ISVs, and direct end users in the EMEA region. Support is provided in 10 different languages to satisfy the requirement that EMEA supply telephone coverage in native languages. The engineers all belong to a language team to ensure proper telephone coverage. They also belong to one or more skill groups, which are defined around different areas of the Progress product set.
Technical Support Center In Asia Pacific
The Asia Pacific Support Center supports Progress Software subsidiaries, distributors, ISVs, and direct end users in the Asia Pacific region. Support is provided in English through phones, faxes, e-mail messages, and the Web.
For further information, please refer to the document How to Use Technical Support located on the Progress Software Web site at
http://www.progress.com/support
.
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