Registering Your Product

To be eligible for customer support services, you must register your Progress product.

Benefits of the Customer Support Plan

There are three important reasons for you to cover your Progress products under the Annual Customer Support Plan: access to updates and upgrades, license investment protection, and access to Progress Software Corporation Technical Support.

Keeping up with software enhancements always is important, and often it is critical to the success of your application. Progress Software Corporation regularly introduces new features and capabilities. If you cover your products under the Customer Support Plan, you can receive updates and upgrades for only a processing fee plus the cost of the documentation, where applicable. Also, if your product is covered under maintenance, in most cases there is no fee when you change an operating system, machine, or site (within the operations of a currently licensed customer).

NOTE: This does not apply to machine-based or unlimited user count licenses.

Finally, we think you will find access to our Technical Support staff invaluable.

How do I enroll?

The Customer Support Plan should be purchased when you purchase your Progress product and can be renewed at the end of that year. For the specific costs of your maintenance plan, please contact your Progress supplier.

The sooner you enroll in the Customer Support Plan, the more economical it is. If you enroll in the plan more than 90 days after purchasing your product, you are subject to substantially higher prices. Please contact your Progress supplier if you have any questions about the Customer Support Plan.

So don’t delay. Enroll in the Customer Support Plan today!

If you purchased your product through a Progress Software Corporation Application Partner, contact them first to purchase maintenance.


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