Testing and documenting your potential solutions
The administrator puts two plans in place to monitor this particular situation.
Adding new OpenEdge Management monitoring plans
The administrator determines there are a few additional setup options and controls to consider implementing. Using OpenEdge Management, the administrator can:
Gathering more data
Even though the immediate crisis has been resolved, the administrator's primary goal is to try to prevent it from reoccurring. The following lists identifies other ways to explore whether the crisis was a one-time occurrence or a problem that will happen again. The administrator can:
- Look at a larger historical time period in OpenEdge Management using reports. Report data might show other instances in which there was a runaway process and what activities occurred to correct the problem.
- Review what has changed on the system to determine if a recent change has caused the issue.
- Check the issues and answers available in the KnowledgeBase (KBase) section of the Knowledge Center available by accessing:
- Document the problem and the efforts to correct it so that the information will be available for future reference.
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