Problem definition

The XYZ Corporation's system administrator was having a routine, mid-week work day. Normal system processing was occurring as the system was running fine. Response time was good, and the users were very pleased.

Unexpectedly, the system's performance began to decline rapidly. The system administrator began receiving end-user calls. The complaints were all the same: Transactions were not going through, and data entry tasks could not be completed. Even simple look-up activities were failing.


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